With equipment and technology backing a mission to create a truly inclusive coffee business, 321 Coffee has been reaching new heights in North Carolina. The company's growing roasting operation provides tools that allow staff with intellectual and developmental disabilities to succeed. Roasting and Production Manager Lesley Robinson guides roasting professionals Sophie Pacyna and Paul Kocher in entering profiles into their roaster - and understanding how different variables might influence a given profile. "Technology really helps Sophie and Paul understand more about how to manage and curate a roast," said Robinson.