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Position Title

Coffee Cart Shift Manager

Part-Time: 6 - 20 Hours Per Week; Weekend Availability Required

Locations:

321 Coffee - Coffee Cart: Various Locations in Raleigh/Durham

Job Summary and Mission

321 Coffee is a coffee shop and roaster built on inclusion. It aims to provide meaningful work experiences to individuals with intellectual and developmental disabilities. 

321 Coffee is growing, and we are seeking an upbeat, caring, proactive doer to champion the 321 experience. This role is for someone who loves to work with other people, dive into the day-to-day, and have fun while doing it all. You will work alongside some of the best baristas in the Triangle to create a unique customer service experience. The Shift Manager is essential in creating an inspiring and fun experience that is unique and inclusive to all. 

We believe in doing business the right way, and we’re looking for someone who shares this passion for inclusion and belonging. 

Summary of Key Responsibilities

Responsibilities include but are not limited to:

  • General Responsibilities

    • Ensure the Coffee Cart is set up, operated, and closed down properly at each event

    • Restock inventory and prep items after the event

    • Take orders and help prepare excellent drinks and products throughout the event

    • Ensure work safety and cleanliness of the coffee cart and surrounding area

    • Keep the cart running efficiently by anticipating any needs

    • Create a welcoming environment for guests and our team

    • Engage enthusiastically with others to share the 321 Coffee mission

    • Deliver outstanding customer service that elevates the event the cart is a part of

    • Maintain a high standard of customer service and product quality

    • Serve in the on-call rotation

  • Staff Management:

    • Confirm and communicate with the Coffee Cart baristas before events

    • Provide leadership, direction, and feedback to the Coffee Cart baristas

  • Other duties as assigned by the Company

Basic Qualifications

  • Ability to move water tanks weighing up to 50 lbs

  • Ability to push/pull 321 Coffee Cart (weighing up to 500 lbs) equipment into position

  • Ability to load/unload the 321 Coffee in and out of the van with proper equipment

  • Ability to drive the 321 Coffee company van

  • Ability to maneuver self in and out of the van to load equipment

  • Ability to operate commercial machinery

Required Knowledge, Skills, and Abilities

  • Eager to learn new skills and request help when needed

  • Excellent communication skills (written and verbal)

  • Excellent problem-solving skills

  • Ability to lead and build confidence in a diverse team

  • Engage with customers and provide outstanding customer service

  • Attend required shifts and maintain punctuality

  • Ability to use and troubleshoot point-of-sale technology

  • Ability to learn and use Google Suite products and 7Shifts scheduling software

  • Experience working with adults with intellectual and developmental disabilities and/or experience in the food & beverage or customer service industry is a plus

  • Ability to work weekends

Equal Opportunity

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. As an equal opportunity employer 321 Coffee provides equal employment opportunity for all individuals employed by, or seeking employment with 321 Coffee, without regard to race, age, color, religion, sexual orientation or expression, citizenship, sex, marital status, national origin, pregnancy, disability, genetic information, or status as a disabled veteran or Vietnam era veteran, criminal history, or other criteria as may be established by state or local ordinance in areas where 321 Coffee does business. 

Compensation

$17.50 an hour + tips (previously between $3.00 - $6.00 an hour)

Benefits

  • Full-time employees are eligible for paid time off, paid sick time off, and health insurance.

  • Part-time employees over 30 hours per week are eligible for paid time off and paid sick time off.

  • All employees are eligible for a free drink each time they work.

Apply

Applications will be reviewed on a rolling basis. 

If you need an accommodation due to a disability, please contact Lindsay at hiring@321coffee.com. 

If you receive disability benefits, please consider the resources available from the North Carolina Council on Developmental Disabilities here.